Web.com, a Jacksonville, Fla.-based provider of online marketing solutions for SMBs, has reportedly launched full-service customer call center services. Powered by Web.com's (News - Alert) eCommerce specialty company, Solid Cactus, Web.com's Call Center Services will help its SMB customers enhance customer service and eliminate the cost of hiring in-house customer service executives.

 

Through its call center services, Web.com is providing full-scale virtual back office assistance and resources that go much beyond conventional customer answering services. The ‘virtual assistants’ from Web.com are trained to increase sales by handling phone orders round the clock and providing real-time product support, order processing and tracking. They also ensure customer satisfaction by resolving disputes and engaging in live chat.

 

"Customer loyalty begins with customer service," said David Brown (News - Alert), chairman, president and CEO of Web.com, in a statement. "When consumers call to place an order, to ask a question, or to check on the availability of an item, it's best to answer that call right away. Lost calls are lost sales. Web.com has helped small businesses compete with larger companies online for more than twelve years. We've now expanded our commitment to helping them level the playing field with larger competitors in the area of quality customer service."

 

"Our phones would ring and we couldn't answer every call," said Mark Richmond, owner of ChefKnivesToGo.com, in a statement. "I felt every missed call was less cash in my pocket. Since working with Web.com, all calls are now answered. And to top that off, the average order value that comes in from the Call Center is typically two to three times more than standard orders."

 

Web.com Group, Inc. offers end-to-end online and support services to SMBs including Internet marketing and advertising, local search, search engine marketing, search engine optimization, lead generation, home contractor specific leads, website design and publishing, logo and brand development, eCommerce solutions and call center services.

 

In related news, TMCnet recently reported that Web.com has partnered with Tucows (News - Alert) to offer personalized e-mail and Web site service.