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Endeavor Owes Record Growth to Revamped Customer Benefits

By Vivek Naik, TMCnet Contributor

Endeavor Telecom has announced that it has recorded its best growth year with revenue figures in April 66 percent higher than the prior April, and revenues from the beginning of the year until now up 45 percent overall from last.

 

Officials at the company say that daily dispatch volume records were broken twice in April alone and that they’ve raised the bar for the top 10 daily volume records for commercial dispatches.

 

“While our current financial performance is impressive, it has not been unexpected - it is the result of many, many hours of careful planning and meticulous work,” said Justin McLain (News - Alert), chief executive officer at Endeavor. “That being said, I’m very pleased to see the revenue engine that we prototyped and built actually perform in the market.”

 

As TMCnet reported, the company introduced a restructuring of its billing systems that gives customers field services with adjustable costing, operational value additions and Third-Party Logistics.

 

The revised pricing terms and conditions, had driving factors such as companies looking for the best money saving deals in the current cash crunch scenario and Endeavour itself having to continuously generate revenue by staying commercially competitive.

 

Previous service agreements with Endeavor required customers to pay pre-determined labor associated costs for installations, modifications, relocation of equipment and repair, says TMCnet’s report. After the revamping process, it started offering labor costs based on actuals per deemed visit and driven by on-demand work. So each bill varies, stays on the lower side and gives Endeavor the flexibility to send an appropriate task force, maybe even one technician, at very short notice resulting in quick response time from a customer’s perspective.

 

“Our sales executives and account managers are running with it now,” said McLain. “As you are seeing from several of the announced operations initiatives, the next phase of our 2009 strategy involves an intensive sharpening of the efficiency and quality practices related to the execution of our operation.”

 

Officials at the company claim that the other factors helping its growth are its customers gradually resuming business schedules, being able to attract a significant number of new enterprises with its rand new customer-oriented offerings, and, by happy coincidence, prospective and current customers entering into new production efforts.

 

As TMCnet has earlier reported, 3PL implementation was initiated by customers demanding Endeavor to provide storage space for equipments and spare parts as per agreement, packing and unpacking arrangements, recycling and disposal of related materials in accordance with government laws, transportation to move the materials around to final installation locations of the customer’s choice, and to set-up, commission and handover the integrated solution.

 

Endeavor added value to 3PL by guaranteeing, says TMCnet’s report, that multiple customer’s resources are electronically recorded via unique serial numbers, physically segregated to individual customer specific zones inside a common warehouse facility, and within 4 hours of receipt of material. Customers are given online access and serial number visibility for their assets with respect to count, location, transit, final destination acknowledgements, and date and time stamps.

 

“By aggressively soliciting feedback from our customers as well as taking some good long honest looks within our own company, we intend to make the best even better,” said McLain.

Official sources say that it has upgraded the Endeavor Training Center to guarantee that its staff and technicians comprehend internal processes and the ever-changing technologies deployed by its clientele by ensuring that required training modules are completed.

 

Endeavor’s Rapid Install program was another program implemented earlier in the year, say official sources, helping customers requiring big volume field deployments with field installation and logistics services for project completion within 48 hours.

 

As TMCnet has reported, it also offers extensive collaborative acceptance testing procedures and stands by its 99.9 percent on-time accurate shipping delivery schedule. With a reservoir of 9000 trained and certified staff, it can expand team strengths as per priorities and non-negotiable time lines.

 

Once a trust equation has been cultivated with a customer, it then extends its credit time limit to allow customers to in turn collect payments due and these customers can also now avail of API’s integrated with its real-time order management system at no extra cost.

 

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Vivek Naik is a contributing editor for TMCnet. To read more of Vivek's articles, please visit his columnist page.

Edited by Michael Dinan