Colocation Solutions Featured Article

Australia's TIO Deploys Appian BPM Platform

By Anamika Singh, TMCnet Contributor

Appian, a provider of business process management technology, reportedly announced that its Appian Enterprise BPM Suite has been deployed by Territory Insurance Office, Australia’s only government-owned commercial insurance and financial services provider. It will cover the Territory Government’s Motor Accidents Compensation Scheme.

 

Appian’s Business Process Management Suite provides a complete platform for organizations to easily design, execute, manage, and optimize the business processes.

 

According to Tom Higgins, chief information officer of TIO, his company is committed to delivering the highest levels of service quality to our Northern Territory community, and process improvement is vital in improving operations, while simultaneously reducing costs and eliminating errors.

 

“Appian presented the most comprehensive solution to meet our needs, plus an experienced and knowledgeable team to help us succeed in our first foray into BPM,” Higgins said. “The first phase of the project went live on-time and on-budget, and is delivering strong business results.”

 

TIO will deploy the solution across all claims processing areas, looking after the needs of the Northern Territory community in the provision of comprehensive household insurance. The company chose Appian as it has comprehensive suite of natively-integrated process, analytics, content management and collaboration capabilities.

 

Its Appian-based solution overlays the original mainframe application automating all the previous manual paper processes of managing motor accident claims from initial receipt through final resolution.

 

The BPM solution has reduced the cost of claims operations, increased TIO staff productivity, and reduced the chance of error in claims processing. Integration of Appian’s content management system with external Optical Character Recognition software has made the process simpler and houses one central database.

 

“TIO understands the value of BPM technology in creating an efficient and nimble organization that can respond quickly to customer demands,” said Matthew Calkins, president and CEO of Appian. “We have worked closely with TIO’s team to bring a complex BPM project to life quickly and smoothly, and are very proud of the results.”

 

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Anamika Singh is a contributing editor for TMCnet. To read more of Anamika's articles, please visit her columnist page.

Edited by Michael Dinan